Frequently Asked Questions

• Yes, batteries are quickly becoming essential
• Two out of three installs we complete now include a battery
• They offer protection from rising electricity prices and blackouts
• You can potentially make hundreds of dollars each month by selling stored excess power back to the grid

• No pressure from us if the timing is not right
• We set you up with battery-ready equipment to avoid unnecessary future costs
• You will be prepared to add a battery later without paying thousands more

• Yes, solar alone can save you thousands each year
• However, if you want no power bills and blackout protection, you will need a battery
• Two out of three customers now choose solar with battery storage
• Do not fall for false promises of zero bills with just solar

• No, we are different from the start
• Our showroom and monitoring centre in Nerang ensures you speak directly with a specialist
• No third-party call centres or time wasters

• Systems we install are designed to last 15 to 25 years, depending on brand
• We only work with trusted, top-tier products that meet strict quality standards
• All systems include a 10-year workmanship guarantee on top of manufacturer warranties

• No, solar panels are tested to withstand hail
• Panels are impact-tested with 20mm ice balls at 82 km/h across 11 different points
• This ensures durability and performance in harsh weather conditions

• Solar energy is clean, renewable power from the sun
• When sunlight hits your panels, it is converted into DC electricity
• That energy is either sent to your inverter to become usable power for your home or stored in a battery for later use

• Solar Panels: Convert sunlight into DC electricity
• Mounting and Cabling: Ensure structural integrity and safe power delivery
• Inverters:
  • Standard Inverter: Converts DC to AC but does not support batteries or fast EV charging
  • Hybrid Inverter: Supports batteries, blackout protection and DC EV charging
  • Micro Inverters: Provide panel-level monitoring and better performance in shaded areas
• Optimisers: Optional, isolate individual panel issues to maintain system output
• Solar Battery Storage: Stores power for use at night or during blackouts, with some batteries allowing generator integration and DC EV charging

• PV stands for Photovoltaic
• These are the small cells inside a panel that turn sunlight into DC power
• PV cells grouped together form a solar panel and provide energy to your home

• Refers to installing a hybrid inverter
• Works with your solar system and is battery-compatible from day one
• Offers blackout protection when paired with a battery
• Saves you thousands by avoiding system modifications later on
• Best choice for anyone considering a battery now or in future

• You are not alone, and that is exactly why we built our Technology and Education Centre in Nerang
• With 15 years of experience, we can show you real system performance from homes in your area
• We back up our advice with data and long-term performance tracking
• Our mission is to educate and empower you with honest advice and clear system design
• Book your ESC Experience today and make decisions with confidence

• Yes, we have helped many homes in QLD and Northern NSW go fully off-grid
• Off-grid setups are more viable for properties without an existing grid connection
• If you are already on the grid, going off-grid is possible but more expensive upfront
• We offer full energy solutions including generators, heat pumps, lighting and fire alarms
• Speak with our off-grid team or visit the Off-Grid Solar page to explore your options

• Commercial solar systems are larger and more complex than residential setups
• They require custom design, advanced monitoring and strict grid compliance
• We have completed commercial installs for major brands like KFC and Highgrove Bathrooms
• Our team handles everything from site inspections to installation and ongoing support
• For more info, visit our Commercial Solar page

• A feed-in tariff (FiT) is a credit for sending unused solar energy back to the grid
• Most homes earn between 5 and 12 cents per kWh from FiTs
• With a battery, you can store energy and sell during peak times when rates can reach over $1 per kWh
• Batteries give you access to the wholesale energy market where returns are higher
• Some of our customers are earning $700 or more in bill credits each month
• Maximise your return with our expert advice or check out the Battery Solutions page

• Yes, solar panels generate power anytime there is daylight
• Output is reduced but your system still performs
• We use technology like AIKO panels to improve low-light efficiency
• Want better performance year-round? Speak with our team about panel options

• Many quotes look the same at first glance but hide critical differences
• We offer free quote comparisons to make sure you are not overpaying or getting the wrong system
• Our team will review your quote, translate it into plain English, and compare it with real-world performance data
• Visit our showroom or call us to book your quote review today

• 15+ years of experience and data from every system we install
• Real-time monitoring centre located on the Gold Coast
• CEC-accredited installers and designers
• 24/7 system monitoring from our Nerang headquarters
• In-person showroom with live Solar + Battery systems on display
• Ongoing support and warranty servicing from people you can actually reach

• We monitor your system 24/7 from our Nerang headquarters
• If there is an issue, we are alerted immediately and act fast
• You will never chase overseas support or deal with lengthy warranty claims
• We work directly with manufacturers and handle all service calls ourselves

• Yes, some companies overpromise, underdeliver and disappear after install
• ESC is committed to long-term results with no gimmicks
• We offer site inspections, tailored designs and premium gear only
• Every install comes with a 10-year workmanship warranty and proven performance data

• Yes, especially with a hybrid inverter setup
• Hybrid systems can support direct DC EV charging and battery backup
• You can charge your EV even during blackouts
• Let us design a future-proof system based on your current and future vehicle needs

Call us or get a quote today.

• Yes, Federal STCs are still active but reducing each year
• State-level rebates and energy provider offers may also apply
• Commercial clients may be eligible for tax benefits
• We check all available rebates and apply them to your system to reduce upfront costs

• It depends on your energy usage, roof size, panel orientation and future plans
• We offer a free System Size Calculator to give you a tailored recommendation
• Our reports break down costs, payback time and long-term savings
• Contact our team to find your ideal system size today

• If you only have solar, you will still receive a reduced power bill
• To eliminate bills entirely, you need to add a battery
• Most of our clients choose solar and battery together to get full independence
• We will show you the setup that matches your home, usage and budget

• Yes, and we design your system with that future step in mind
• We use hybrid-ready inverters that save you thousands when you are ready to add storage
• No need to rip out or replace equipment later on
• Let us help you get it right from the beginning

Call us or get a quote today.

• We only use trusted, premium brands with Australian support
• Our main Inverter, Battery and Solar Panel brands include:
  • Tesla Powerwall 2 & 3
  • Sigenergy Inverters & Batteries
  • Sungrow Inverters & Batteries
  • Solar Edge Inverters, Optimisers & Batteries
  • GoodWe Inverters & Batteries
  • AIKO Solar Panels
  • REC Solar Panels
  • Fronius inverters
  • BYD Batteries
  • Enphase Micro-inverters & Batteries
  • Canadian Solar Panels
  • & more
• Our team is factory-trained by each brand and handles support, monitoring and warranties directly

Call us or get a quote today.