Frequently Asked Questions
No matter your current level of understanding,
our team is devoted to empowering our clients through education
- Yes, batteries are quickly becoming essential
- Two out of three installs we complete now include a battery
- They offer protection from rising electricity prices and blackouts
- You can potentially make hundreds of dollars each month by selling stored excess power back to the grid
- No pressure from us if the timing is not right
- We set you up with battery-ready equipment to avoid unnecessary future costs
- You will be prepared to add a battery later without paying thousands more
- Yes, solar alone can save you thousands each year
- However, if you want no power bills and blackout protection, you will need a battery
- Two out of three customers now choose solar with battery storage
- Do not fall for false promises of zero bills with just solar
- No, we are different from the start
- Our showroom and monitoring centre in Nerang ensures you speak directly with a specialist
- No third-party call centres or time wasters
- Systems we install are designed to last 15 to 25 years, depending on brand
- We only work with trusted, top-tier products that meet strict quality standards
- All systems include a 10-year workmanship guarantee on top of manufacturer warranties
- No, solar panels are tested to withstand hail
- Panels are impact-tested with 20mm ice balls at 82 km/h across 11 different points
- This ensures durability and performance in harsh weather conditions
- Solar energy is clean, renewable power from the sun
- When sunlight hits your panels, it is converted into DC electricity
- That energy is either sent to your inverter to become usable power for your home or stored in a battery for later use
- Solar Panels: Convert sunlight into DC electricity
- Mounting and Cabling: Ensure structural integrity and safe power delivery
- Inverters:
- Standard Inverter: Converts DC to AC but does not support batteries or fast EV charging
- Hybrid Inverter: Supports batteries, blackout protection and DC EV charging
- Micro Inverters: Provide panel-level monitoring and better performance in shaded areas
- Standard Inverter: Converts DC to AC but does not support batteries or fast EV charging
- Optimisers: Optional, isolate individual panel issues to maintain system output
- Solar Battery Storage: Stores power for use at night or during blackouts, with some batteries allowing generator integration and DC EV charging
- PV stands for Photovoltaic
- These are the small cells inside a panel that turn sunlight into DC power
- PV cells grouped together form a solar panel and provide energy to your home
- Refers to installing a hybrid inverter
- Works with your solar system and is battery-compatible from day one
- Offers blackout protection when paired with a battery
- Saves you thousands by avoiding system modifications later on
- Best choice for anyone considering a battery now or in future
- You are not alone, and that is exactly why we built our Technology and Education Centre in Nerang
- With 15 years of experience, we can show you real system performance from homes in your area
- We back up our advice with data and long-term performance tracking
- Our mission is to educate and empower you with honest advice and clear system design
- Book your ESC Experience today and make decisions with confidence
- Yes, we have helped many homes in QLD and Northern NSW go fully off-grid
- Off-grid setups are more viable for properties without an existing grid connection
- If you are already on the grid, going off-grid is possible but more expensive upfront
- We offer full energy solutions including generators, heat pumps, lighting and fire alarms
- Speak with our off-grid team or visit the Off-Grid Solar page to explore your options
- Commercial solar systems are larger and more complex than residential setups
- They require custom design, advanced monitoring and strict grid compliance
- We have completed commercial installs for major brands like KFC and Highgrove Bathrooms
- Our team handles everything from site inspections to installation and ongoing support
For more info, visit our Commercial Solar page
- A feed-in tariff (FiT) is a credit for sending unused solar energy back to the grid
- Most homes earn between 5 and 12 cents per kWh from FiTs
- With a battery, you can store energy and sell during peak times when rates can reach over $1 per kWh
- Batteries give you access to the wholesale energy market where returns are higher
- Some of our customers are earning $700 or more in bill credits each month
- Maximise your return with our expert advice or check out the Battery Solutions page
- Yes, solar panels generate power anytime there is daylight
- Output is reduced but your system still performs
- We use technology like AIKO panels to improve low-light efficiency
- Want better performance year-round? Speak with our team about panel options
- Many quotes look the same at first glance but hide critical differences
- We offer free quote comparisons to make sure you are not overpaying or getting the wrong system
- Our team will review your quote, translate it into plain English, and compare it with real-world performance data
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Visit our showroom or call us to book your quote review today
- 15+ years of experience and data from every system we install
- Real-time monitoring centre located on the Gold Coast
- CEC-accredited installers and designers
- 24/7 system monitoring from our Nerang headquarters
- In-person showroom with live Solar + Battery systems on display
- Ongoing support and warranty servicing from people you can actually reach
- We monitor your system 24/7 from our Nerang headquarters
- If there is an issue, we are alerted immediately and act fast
- You will never chase overseas support or deal with lengthy warranty claims
- We work directly with manufacturers and handle all service calls ourselves
- Yes, some companies overpromise, underdeliver and disappear after install
- ESC is committed to long-term results with no gimmicks
- We offer site inspections, tailored designs and premium gear only
- Every install comes with a 10-year workmanship warranty and proven performance data
- Yes, especially with a hybrid inverter setup
- Hybrid systems can support direct DC EV charging and battery backup
- You can charge your EV even during blackouts
- Let us design a future-proof system based on your current and future vehicle needs
- Yes, Federal STCs are still active but reducing each year
- State-level rebates and energy provider offers may also apply
- Commercial clients may be eligible for tax benefits
- We check all available rebates and apply them to your system to reduce upfront costs
- It depends on your energy usage, roof size, panel orientation and future plans
- We offer a free System Size Calculator to give you a tailored recommendation
- Our reports break down costs, payback time and long-term savings
- Contact our team to find your ideal system size today
- If you only have solar, you will still receive a reduced power bill
- To eliminate bills entirely, you need to add a battery
- Most of our clients choose solar and battery together to get full independence
- We will show you the setup that matches your home, usage and budget
- Yes, and we design your system with that future step in mind
- We use hybrid-ready inverters that save you thousands when you are ready to add storage
- No need to rip out or replace equipment later on
- Let us help you get it right from the beginning
- We only use trusted, premium brands with Australian support
- Our main Inverter, Battery and Solar Panel brands include:
- Tesla Powerwall 2 & 3
- Sigenergy Inverters & Batteries
- Sungrow Inverters & Batteries
- Solar Edge Inverters, Optimisers & Batteries
- GoodWe Inverters & Batteries
- AIKO Solar Panels
- REC Solar Panels
- Fronius inverters
- BYD Batteries
- Enphase Micro-inverts & Batteries
- Canadian Solar Panels
- & more
- Our team is factory-trained by each brand and handles support, monitoring and warranties directly


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