Solar System Service and Support on the Gold Coast

A Service Team That Knows Your System

Most solar companies hand you a manual and move on to the next install. ESC operates differently. Our dedicated Service and Electrical team exists solely to support customers after installation. These are not call centre staff reading from a script. They are licensed electricians and trained solar technicians who understand how your system was designed, what components were installed, and how everything is configured.

When you call ESC for support, you are speaking with the same company that installed your system. The same team. The same standards. The same accountability.

Our service team is committed to helping you get the most out of your investment. That means optimising your system settings as your usage patterns change, diagnosing performance issues before they cost you money, and being a reliable point of contact whenever you need one.

Book a Service Call

If your system needs attention, our Service team is ready to help. Whether it is an inverter alert, a generation drop, a panel inspection, a battery issue, or any electrical work at your property, submit a service request and we will take it from there.

You submit a service request through our contact page. One of our Service Co-ordinators will be in touch within 72 hours to assess your request, ask any follow-up questions, and schedule your service appointment.

What our service team covers

• Inverter faults, error codes and replacements
• Solar panel inspections and performance testing
• Battery system diagnostics and reconfiguration
• EV charger troubleshooting and repairs
• Monitoring setup and reconnection
• General electrical work at your property
• System upgrades, expansions and battery retrofits

Your System Is Monitored Around the Clock

ESC operates an in-house Monitoring Centre that tracks your system's performance 24 hours a day, 7 days a week. If an issue arises — whether it is an inverter fault, a sudden drop in generation, a communication error between your panels and your battery, or any other anomaly — our team is alerted immediately.

This is not a set-and-forget approach. Our monitoring team reviews system alerts in real time and takes action before most customers even notice something is wrong. In many cases, we will contact you about an issue before you contact us.

If a fault requires an on-site visit, our monitoring team flags it directly with our Service Co-ordinators so your service call is already in the queue by the time we reach out to you.

This level of ongoing oversight is included as part of the ESC experience. It is one of the reasons our customers stay with us long after the install is complete.

Warranty Claims Handled on Your Behalf

When a product covered by manufacturer warranty needs attention, ESC manages the entire warranty claim process for you. You do not need to contact the manufacturer yourself, navigate their claims portal, or argue your case over the phone. Our team handles it.

We assess the issue, determine whether it falls under manufacturer warranty or our own 10-year workmanship warranty, lodge the claim, coordinate the replacement or repair, and schedule the on-site work. You deal with ESC, and ESC deals with the manufacturer.

If you are unsure whether your issue is covered by warranty, contact our Service team. We will assess it and let you know where you stand before any costs are discussed.

Manuals, Guides and Warranty Portals

Looking for a quick answer before booking a service call? Below you will find user manuals, data sheets and warranty documents for the solar, battery and EV charging systems we install. Select a brand to expand its documents.

Tell Us How We Did

We are committed to delivering a premium installation and service experience, and the only way we improve is by hearing from you. Whether your experience was excellent or something fell short of your expectations, we want to know about it.

Submit your feedback through the form below. One of our Customer Service Representatives will review your submission and be in touch within 72 hours.

Every piece of feedback is read by a real person on our team. It is not filtered, ignored, or buried. If something went wrong, we want the chance to make it right. If something went well, we want to make sure the team member responsible knows about it.